Email: info@egherbs.com
Office: 262-889-4856
Office Hours: 9 am - 5 pm (Central Time)
Frequently Asked Questions (FAQ's):
I received the wrong product.
Our bad for sending you the wrong product! Please email us at info@egherbs.com with your name, order number, and a photo of the wrong material received. (If you ordered from Amazon, please send the order number Amazon gave you.) The photo is to ensure transparency and honesty.
I did not get a confirmation email.
Sometimes the things designed to make life easier do not always work. If that is the case, please email us as soon as possible with your name and what your order consisted of so we can get the correct information sent to you.
The herb I ordered is not what I wanted.
We provide photos, descriptions, and other information so that you, the customer, can make the decision on what herbs to purchase.
I found a defect in the product I ordered.
We strive to provide the best quality control and sometimes miss the mark. Please send us an email with your name, order number, and a photo with the issue and our Quality Control Coordinator will get in contact with you as soon as possible.
I changed my mind on the product and I haven't opened the product, can I still get a refund?
For post pandemic safety, we have chosen not to accept returns and all sales are final unless you have received the wrong product or have a quality control issue. We provide the customer with as much information to help in the decision making process when buying our herbs.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) or custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
